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Frequently Asked Questions

Our Products
Our Coffee is among the finest in the world.  It is grown, harvested, dried and roasted at a coffee plantation located at Rancho Ebenizer in the mountains of  the department of Francisco Morizan, Honduras.   This unique area is perfect for growing fully flavored coffee.  Roasting is done on site and brings to the cup a full city roast flavor remains non-bitter.  We sell our coffee in full pound bags both Ground and Whole Bean.   We highly recommend the Whole Bean because of it's ability to retain the full flavor over a longer time period.

About us
We fully support a Child-at-Risk Rescue agency and the proceeds from the profits of the Coffee sales are used to support housing education, nutrition and medical care for the Honduran children entrusted to their care.  They provide housing and a K-12 school for the children at their Ranch in the mountains of Honduras.   By providing much more than a hand-out,  they are preparing these  at-risk children to be fully prepared to become leaders as they progress into adulthood.

Billing
All billing is done by Credit Card at the time of purchase.  We accept Visa MasterCard and Discover.   In the case of our Coffee Club members,  credit cards are charged at the time of each shipping date. (Approx. the 15th of each month)

Returns and Exchanges
Returns are difficult because of the location of our plantation,  However if you should receive damaged coffee bags, inform the shipper of the damage if it is visible at the time of delivery.  Inform us via email at  mary.padgett@wgomission.org and we will be happy to replace the damaged shipment. 

Privacy
Honduras Cloud Forest Coffee holds visitors and purchasers privacy in the strictest of confidence. We will not sell or trade a visitor's personal information to any other entity in existence without their written permission.  We continually work to ensure our data collection system are fully PCI-DSS compliant.

Shipping and Delivery
Our coffee is flown to the US and short-term warehoused in Humble, TX.   We  ship via the USPS on an ASAP basis.  It is in our best interest to insure fast and reliable shipping to keep the coffee at it freshest.  We will endeavor to insure your order is shipped promptly.

Placing and Order
You can simply go to our on-line Shopping Cart by clicking on the Order Coffee button in the menu above.  Complete your order and your coffee will be on it's way promptly.

 

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